Today, customers not only expect well-functioning products from every hardware manufacturer or supplies provider but also good customer service. Should difficulties arise, simple, fast, and reliable service handling is crucial for continued customer satisfaction.
So stand out from the market with a top service concept and offer added value!
In short, with the right service offer, you will inspire your customers. And this is where we come in. With LKS®, you can offer your customers high-quality support for their products: a functioning Europe-wide service network with personal 24/7 telephone service including call answering on your behalf as well as the right and competent contact persons.
1st level for your product: A dedicated service hotline (24/7, 365 days a year) incl. acceptance of all incoming calls on behalf of your company - as your personal and individual secretariat, perfectly tailored to you as manufacturer, distributor, project owner, or contract holder. We clarify customer inquiries, prioritise the calls and forward all necessary information to your company or the service technician if necessary. Less stress for you and more service for your customers.
We take care of your project hardware. "IMAC/RD" stands for "Install, Move, Add, Change / Remove, Dispose". Whether installations, equipment moves, expansions or configuration changes to existing equipment fleets, we take care of your customer equipment as a subcontractor: from installation and daily use to subsequent removal and environmentally friendly recycling.
Started over 30 years ago in Germany, we can now offer a comprehensive and cross-border service in 21 European countries. Standardised service procedures and high quality technicians are important to us and guarantee high customer satisfaction. Every LKS® technician is certified by us and, thanks to the cloud-based software, is on site in the shortest possible time. This ensures service quality at all locations in Europe. Many manufacturers and distributors have therefore trusted our unique service quality for years.
We manage your printer and IT structure via our cloud solution. You don't need to worry about anything: space optimisation, ordering of consumables, meter readings, automated service messages, proactive support or reports are all included.
With the automatic monitoring system, failures are also detected preventively and can often be remedied at short notice via remote access. Our managed service package ensures and optimises the availability and operational reliability of your entire IT.
Rolling out devices to different European locations in a timely manner can be very challenging and demanding. This is where we support your corporate IT with our special range of services.
Already in the planning phase, you can rely on our know-how and be sure that the delivery and installation will go smoothly. Our final user training ensures that customers can use their solutions to the full.