Everyday office life is stressful enough. Yet functioning printers and IT devices are essential for effective and networked work. In the event of a device failure, entire company areas can quickly be paralysed and jeopardise the daily work routine. In such situations, you are very grateful for a reliable partner who can quickly provide a remedy.
And that is exactly why we have developed our SWAP service.
In the event of technical problems, we provide competent support to our partners. Depending on the service level agreement, we guarantee your customers the delivery of a replacement device within 48 hours. We collect the defective device from the customer via "pick-up and return service" and take care of the repair and the return to the device pool. You do not have to deal with administrative matters or the handling of the case.
We help your customers as quickly as possible
Your customer can continue to work seamlessly and is not disturbed in his business
Fixed legal costs
Standardised service procedures
The clever solution for perfect customer loyalty
You save time, money and nerves